Shipping policy

Shipping Policy

Last updated: [Date]

Thank you for shopping with [Pleasuretoy]. We aim to provide a smooth and transparent shipping experience for all our customers across India.

1. Shipping Locations

We currently ship all over India, including metro cities, Tier 2 & Tier 3 locations. Delivery to remote or rural areas may take additional time depending on courier availability.

2. Order Processing Time

Orders are processed within 1–3 business days (excluding Sundays and public holidays).
Once processed, your order will be dispatched from our supplier’s warehouse.

3. Shipping & Delivery Time

Since we operate on a dropshipping model, delivery times may vary:

Estimated delivery time: 5–12 business days
In rare cases (festive seasons, high demand, weather issues), delivery may take up to 15 business days

We appreciate your patience during such situations.

4. Shipping Charges

Free Shipping on all orders
(OR replace with: ₹XX flat shipping fee if applicable)

Any additional charges such as COD fees (if applicable) will be clearly mentioned at checkout.

5. Cash on Delivery (COD)

COD is [available / not available] for selected pin codes.
COD orders may require order confirmation via phone or WhatsApp before dispatch.

6. Order Tracking

Once your order is shipped, you will receive tracking details via:

Email / SMS / WhatsApp

Tracking information may take 24–48 hours to become active after dispatch.

7. Delayed or Lost Shipments

If your order:

Has not arrived within 15 business days, or
Shows no tracking updates for a prolonged period

Please contact us at [your support email / WhatsApp number], and we will investigate promptly.

8. Incorrect Address

Please ensure your shipping address is accurate.
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.